Shipping Policy
We currently ship from the United Kingdom to the following regions:
- United Kingdom (domestic)
- Europe
- United States
- Mexico
Processing Time
All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking details.
Shipping Zones
To make your experience transparent and easy to understand, our shipping options are divided by region:
- UK Local Delivery – Available for domestic orders within the United Kingdom.
- Europe – Duties Not Included – Shipments outside the UK may be subject to customs fees or import duties upon arrival in your country.
- US – Duties Not Included – International orders may incur import taxes, customs duties, or handling fees charged by your local customs office.
- Mexico – Duties Not Included – Import taxes and customs fees may apply and are the responsibility of the customer.
Customs, Duties, and Taxes
For international shipments (outside the UK), customers are responsible for any customs fees, duties, or taxes imposed by the destination country. We have no control over these charges, as they vary by location and are determined by local customs authorities.
Delivery Times
Estimated delivery times vary depending on your location.
Please note that international shipments may experience delays due to customs clearance processes.
Damaged or Lost Packages
If your package arrives damaged or does not arrive within the expected timeframe, please contact us at [your email address] with your order number so we can assist you promptly.
Contact
If you have any questions regarding your order or our shipping process, please reach out to us at admin@decolonialthoughts.com